Accessibility Statement

Our Commitment to Accessibility

We are committed to making our online store accessible to everyone, regardless of ability or the technology they use to browse the web. We believe that everyone should be able to shop, browse, and interact with our site with dignity and ease, and we treat accessibility as an ongoing responsibility rather than a one-time fix.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities, and how to make web content more usable for users generally. We continually review and improve our website to raise its level of accessibility, and we recognize that achieving and maintaining full conformance is an ongoing process rather than a finished state.

Measures We Take to Support Accessibility

We take the following measures to help ensure the accessibility of our store:

  • Providing meaningful alternative text for images so that their content and purpose can be understood by assistive technologies
  • Maintaining sufficient colour contrast and offering scalable text so pages remain readable at different sizes and settings
  • Supporting keyboard operability so that the site can be navigated without relying solely on a mouse or touch input
  • Using a clear page structure, consistent navigation, and plain language so content is easier to understand and find

Known Limitations

Despite our best efforts, some content or features on our store may not yet be fully accessible. This can happen with third-party tools, embedded content, or legacy pages that have not yet been updated. If you experience any difficulty accessing part of our site, please let us know using the contact details below so we can address it.

Reporting Accessibility Issues

If you encounter any barriers while using our store, or need content provided to you in an accessible format, please contact us using either of the methods below:

When contacting us, it is helpful if you can describe the specific page or feature you were trying to use, the assistive technology or browser you were using, and the nature of the difficulty you encountered. This helps us investigate and resolve issues more efficiently.

Our Response

We take accessibility feedback seriously. We will review each report, work to resolve the issue promptly, and use your feedback to help guide future improvements to our store.