Shipping policy

We want your order to reach you quickly and reliably. This policy explains how we process, ship, and deliver orders, what it costs, and what to do if something goes wrong along the way.

Order Processing & Delivery Times

Handling time

Every order is reviewed, packed, and prepared for shipment by our team. This handling process typically takes 1-2 business days from the moment your payment is confirmed. Orders placed on weekends or public holidays begin processing on the next business day.

Delivery time

Once your order leaves our facility, transit time to your address is typically 2-4 business days, depending on your location and the courier's local delivery network.

Total estimated time

Combining handling and transit, most customers can expect to receive their order within approximately 3-6 business days of placing it. Please note these are estimates rather than guarantees, as delivery can occasionally be affected by factors outside our control, such as courier delays or local disruptions.

Shipping Regions

We currently ship to customers in the United States and the United Kingdom. If your delivery address falls outside these regions, our checkout will not allow the order to proceed.

Shipping Costs

We are pleased to offer free shipping on orders to our supported regions. Any applicable shipping charges, along with the final order total in USD, are always clearly displayed at checkout before you confirm your purchase, so you know exactly what you'll pay with no surprises.

Order Tracking

As soon as your order ships, we'll automatically send you a confirmation email containing a tracking link. You can use this link at any time to follow your parcel's journey and get an up-to-date estimate of when it will arrive.

Delayed, Lost, or Damaged Shipments

While we work hard to ensure every order arrives safely and on time, issues can occasionally happen during transit. If your parcel arrives damaged, appears to be lost, or has not reached you within the timeframe stated above, please contact us right away at contact@emberkitchen.shop. Let us know your order number and describe the issue, and we'll work with you to resolve it as quickly as possible.