Refund policy

Our Return Policy

We want you to be completely satisfied with your purchase. If something isn't right, we make returns, exchanges, and refunds as straightforward as possible. This policy applies to orders shipped within the United States and the United Kingdom and explains your return window, how to start a return, and what to expect for refunds, exchanges, and warranty claims.

Return Window

You may return your order within 30 days of delivery — no reason needed. To be eligible, please make sure your return request is submitted before this window closes.

Eligibility & Conditions

To qualify for a return, please ensure that:

  • Goods are complete and returned in their original packaging.
  • All labels and protective films remain attached and undamaged.
  • Items have not been used, worn, or altered beyond inspection for fit or function.

Hygiene items and sealed products cannot be returned once the seal has been opened, for health and safety reasons.

How to Start a Return

Starting a return is simple:

  1. Email contact@emberkitchen.shop with your order number and the item(s) you'd like to return.
  2. We'll send you a prepaid return label within one business day.
  3. Repack the goods securely in their original packaging and attach the label to the parcel.
  4. Drop the parcel off at your local postal office.

Once your return is on its way, keep your drop-off receipt or tracking confirmation until your refund or exchange has been processed.

Return Shipping Costs

We cover the cost of return shipping. You won't be charged for sending an eligible item back to us using the label we provide.

Exchanges

Prefer a different size or item instead of a refund? We're happy to offer an exchange — just let us know when you first contact us so we can arrange it alongside your return.

Refunds

Once we receive and inspect your returned item, we will process your refund within 5 business days. Refunds are issued to your original payment method, including Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, or Google Pay, depending on how the order was originally paid. All refunds are issued in USD. Please note that it may take a few additional days for the refund to appear on your statement, depending on your card issuer or payment provider.

Warranty

Our products are covered by a 2-year warranty against manufacturing defects. If you believe an item you received is faulty or defective within the warranty period, please contact us and we'll be glad to help.

Shipping Regions

This return policy applies to orders shipped within the United States and the United Kingdom. Standard handling time is 1-2 business days, with delivery typically taking 2-4 business days once your order has shipped.

Questions? Contact Us

If you have any questions about a return, exchange, refund, or warranty claim, reach us at contact@emberkitchen.shop or call +1 231 256 9694. We're happy to help.